Terms of Service
AI² Dating Platform
Last revised: March 23, 2026
This User Agreement (hereinafter referred to as the "Agreement") governs the relationship between AI² Dating Platform (hereinafter referred to as the "Operator", "Administration", "Platform", "We") and an individual (hereinafter referred to as the "User", "You") using the AI² Dating service (hereinafter referred to as the "Service"), hosted on the Internet at the following addresses: ai2.dating, ai2.date (hereinafter referred to as the "Website"), as well as in the form of a mobile application (hereinafter referred to as the "Application").
Operator:
AI² Dating Platform
Private Company "New Reality"
BIN: 220440900016
Legal address: Republic of Kazakhstan, Astana, Zhenis Avenue, building 1, office 29
Email: support@ai2dating.kz
Phone: +7 (747) 029-43-05
Email: support@ai2.dating
Website: https://ai2.dating
This Agreement constitutes a legally binding contract. Registration on the Website or in the Application, as well as use of the Service, constitutes full and unconditional acceptance (offer acceptance) of this Agreement.
Applicable law: Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), applicable EU consumer protection directives, as well as the national legislation of the User's country of residence.
1. DEFINITIONS AND TERMS
1.1. Service (AI² Dating) — an international online dating service providing Users with the ability to create a profile, take psychological tests and questionnaires, receive personalized compatibility recommendations, communicate with other Users, and receive analytical reports and consultations using artificial intelligence technologies.
1.2. Platform — the totality of software, databases, algorithms, artificial intelligence models, and infrastructure that ensure the functioning of the Service, including websites (ai2.dating, ai2.date), mobile applications, server software, and integrated third-party services.
1.3. User — a legally capable individual who has reached the age of 18 (eighteen) years, who has registered with the Service and accepted the terms of this Agreement.
1.4. Account — the totality of User data stored in the Service, including personal data, test results, photographs, message history, and other information.
1.5. Profile — the User's public page within the Service, containing information about the User that is accessible to other Users of the Service in accordance with privacy settings and subscription level.
1.6. Questionnaire — a multi-level survey of the Platform distributed across 4 levels: L1 (registration questionnaire), L2 (extended questionnaire), L2.5 (intimate compatibility questionnaire), L2.5+ (dual consent module).
1.7. Compatibility System — the Platform's proprietary algorithm that evaluates User compatibility across 12 personality dimensions: values (VAL), attachment (ATT), conflict style (CNF), love languages (LOV), interests (INT), finances (FIN), daily rhythm (DAY), emotional intelligence (EQ), psychology (PSY), physical compatibility (FIS), intellectual compatibility (INT+), behavior (BHV).
1.8. MBTI Typing — a personality type assessment test based on the Myers-Briggs methodology, adapted for the Platform.
1.9. Fisher Test — a temperament type assessment test based on the Helen Fisher methodology.
1.10. Surveys — additional psychological questionnaires of the Platform (more than 40), designed to refine the User's compatibility profile.
1.11. AI Advisor (AI Consultant) — an integrated artificial intelligence service providing Users with personalized consultations in a chat format and analytical reports based on profile data, test results, and compatibility indicators.
1.12. Mars LLM Service — a server-side service for processing requests to large language models (LLM), powering the AI Advisor.
1.13. Face Verification — a procedure for confirming the User's identity using computer vision technologies (DeepFace: ArcFace + RetinaFace) and liveness detection through the execution of a head rotation task (Pose Challenge).
1.14. AI² Token — the Platform's internal unit of account used for paying for paid services of the Service. The AI² Token is not electronic money, cryptocurrency, a security, or any other financial instrument.
1.15. Subscription — a pricing plan that determines the set of Service features available to the User. The Service offers the following subscription levels: Free, Plus, Premium, VIP.
1.16. Digital Activation Code (Digital Card) — a unique alphanumeric code granting the right to top up the AI² token balance.
1.17. Personal Data — any information relating to an identified or identifiable natural person (data subject), in accordance with Art. 4 of Regulation (EU) 2016/679 (GDPR).
1.18. Special Categories of Personal Data — personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, data concerning a natural person's sex life or sexual orientation, in accordance with Art. 9 of GDPR.
1.19. Data Controller — the Operator, determining the purposes and means of processing Users' personal data.
1.20. Data Processor — an organization or person processing personal data on behalf of the Data Controller.
1.21. Content — any information posted by the User within the Service, including text messages, photographs, questionnaire and survey responses, and profile data.
1.22. SSE (Server-Sent Events) — a technology for streaming data from server to client in real time, used for delivering chat messages.
1.23. PWA (Progressive Web Application) — a progressive web application enabling the installation of the Service on the User's device and the receipt of push notifications.
1.24. AES-256 — a symmetric block encryption standard used by the Platform to protect data of particular sensitivity (responses to modules L2.5 and L2.5+).
1.25. Dual Consent Module — a Platform mechanism whereby a User's responses to L2.5+ module questions become available for compatibility calculation only when mutual consent of both Users in a pair is present.
1.26. Right to Erasure (Right to Be Forgotten) — the right of the data subject to request the deletion of their personal data in accordance with Art. 17 of GDPR.
1.27. Right to Data Portability — the right of the data subject to receive their personal data in a structured, commonly used, and machine-readable format in accordance with Art. 20 of GDPR.
1.28. Wallet — a section of the User's personal account displaying the current AI² token balance, transaction history (top-ups, debits, refunds), and providing access to balance top-up operations.
1.29. Match — a mutual interest between two Users, where both Users have expressed interest in meeting each other (mutual "like"). Upon forming a match, Users gain the ability to exchange messages.
1.30. Swipe — an action by the User to evaluate another User's profile: swipe right (like / interest) or swipe left (skip / no interest).
1.31. SuperLike — a Platform feature allowing a User to highlight their like among others, notifying the recipient of heightened interest. May be accompanied by a text compliment.
1.32. Discover — a section of the Platform where the User is shown recommended profiles of other Users, ranked by compatibility indicators.
1.33. EXIF Analysis — automatic inspection of uploaded photograph metadata (date of capture, device model, GPS coordinates) to assess the authenticity of photographs.
1.34. Cookie — small text files stored on the User's device when visiting the Website, used to ensure the functioning of the Service and analytics in accordance with the Cookie Policy.
2. GENERAL PROVISIONS
2.1. This Agreement constitutes a legally binding contract between the User and the Operator, concluded in electronic form through acceptance of the terms of the Agreement.
2.2. Acceptance of this Agreement is effected by the User performing any of the following actions:
• registration with the Service (creation of an account);
• authorization through third-party services (Google, Telegram);
• continued use of the Service following publication of amendments to the Agreement.
2.3. The Service is intended exclusively for individuals who have reached the age of 18 (eighteen) years. By registering with the Service, the User confirms having reached the specified age. The Administration reserves the right to request age verification at any time and to block the Account upon discovery of a violation of the age restriction.
2.4. The Service is provided on an international basis in accordance with applicable legislation, including but not limited to:
• Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR);
• Directive 2011/83/EU on consumer rights;
• Directive 2000/31/EC on electronic commerce;
• Regulation (EU) 2022/2065 (Digital Services Act, DSA);
• Regulation (EU) 2024/1689 (Artificial Intelligence Act, EU AI Act);
• the national legislation of the User's country of residence.
2.5. The Service acts as an information intermediary and shall not be liable for the content and accuracy of information provided by Users during registration, questionnaire completion, correspondence, and other forms of interaction.
2.6. The Service does not guarantee the achievement of specific dating outcomes, the formation of a couple, marriage, or any other specific results from using the Platform. Compatibility calculation results, AI Advisor recommendations, and analytical reports are informational and advisory in nature and do not constitute professional psychological, medical, or legal advice.
2.7. The Service employs Domain-Based Jurisdiction technology, whereby the set of available features, content, and restrictions is determined by the domain through which the User accesses the Service, as well as the User's country of location. For international domains (.dating, .date), the broadest possible set of features without content restrictions applies.
2.8. The Administration reserves the right to modify the functionality of the Service at any time, to add, change, or remove individual features, subject to notification of Users regarding material changes.
2.9. The User assumes all risks associated with using the Service for dating purposes, including risks of communication with dishonest Users. The Administration takes reasonable measures to ensure User safety (face verification, safety assessment); however, it cannot guarantee complete protection against fraud and bad faith conduct.
2.10. The Service is available in several languages: Russian, English, German, French. For international domains, the Russian-language version of the Agreement shall have legal force. In the event of discrepancies between language versions, the Russian-language version shall prevail.
2.11. The Platform is inclusive and welcomes Users of all gender identities and sexual orientations. Discrimination on the basis of sex, gender identity, sexual orientation, race, nationality, religion, or other characteristics is prohibited.
3. REGISTRATION, ACCOUNT, AND DELETION
3.1. Registration
3.1.1. To use the Service, the User must complete the registration procedure, which includes the following steps:
• providing an email address and creating a password, or authorization through supported third-party services (Google, Telegram);
• completing basic profile information (name, date of birth, sex/gender identity, city);
• completing the L1 registration questionnaire, including sections: values and relationship goals, habits and lifestyle, personality characteristics, dealbreakers and interests;
• uploading at least one photograph;
• confirming acceptance of this Agreement and the Privacy Policy;
• providing explicit consent to the processing of personal data (in accordance with GDPR).
3.1.2. The User is obligated to provide accurate and current information during registration. The provision of knowingly false information constitutes grounds for blocking the Account.
3.1.3. Each User is entitled to create only one Account. The creation of multiple accounts is prohibited and may result in the blocking of all associated accounts.
3.1.4. The User bears sole responsibility for the security of their login credentials (username, password). The User is obligated to notify the Administration immediately of any unauthorized access to their Account.
3.1.5. Authorization through third-party services (Google, Telegram) is conducted using OAuth 2.0 protocols. When authorizing through Telegram, in the absence of an email address in the Telegram profile, the Platform creates a technical email address.
3.1.6. Upon registration, the User is provided with a choice of gender identity, including options: male, female, non-binary (other). The Platform supports partner searches of any sex and gender identity without restrictions.
3.2. Face Verification
3.2.1. The Platform provides the option of undergoing face verification using computer vision technologies. Face verification confirms that the photographs in the profile correspond to the User's actual appearance.
3.2.2. The verification procedure includes:
• uploading a real-time selfie photograph;
• performing a head rotation task in the indicated direction (Pose Challenge) to confirm liveness (liveness detection);
• automatic comparison of the selfie with profile photographs using the ArcFace neural network and the RetinaFace face detector.
3.2.3. The number of verification attempts is limited — no more than 5 (five) attempts per day.
3.2.4. Processing of biometric data (facial data) during verification is carried out only with the User's explicit consent in accordance with Art. 9 of GDPR (processing of special categories of personal data). The User has the right to withdraw their consent at any time.
3.2.5. The legal basis for the processing of biometric data during verification is the explicit consent of the data subject (Art. 9(2)(a) GDPR). Biometric data is processed exclusively for the purpose of identity verification and is not used for any other purposes.
3.2.6. Undergoing verification is not mandatory; however, Users who have completed verification receive a corresponding badge on their profile, enhancing trust from other Users.
3.3. Questionnaires and Testing
3.3.1. After registration, the User has access to additional levels of questionnaires:
• L2 (extended questionnaire) — becomes available upon meeting activity conditions (5 swipes or 1 match + 24 hours from the moment of registration). Completing L2 improves the accuracy of compatibility calculations.
• L2.5 (intimate compatibility questionnaire) — becomes available to Users who wish to assess intimate compatibility. Responses are encrypted using AES-256.
• L2.5+ (dual consent module) — becomes available when mutual consent of both Users in a pair is present. Contains mechanisms for protection against unreliable responses (control questions). Responses are encrypted using AES-256.
3.3.2. The User may take the MBTI typing test and the Fisher temperament test to receive more accurate compatibility recommendations. Access to the tests is provided to all registered Users free of charge.
3.3.3. The Platform offers more than 40 additional psychological surveys (Surveys) to refine the compatibility profile.
3.3.4. The User's responses to questionnaire and test questions are used exclusively for calculating compatibility indicators and generating recommendations. Responses to L2.5 and L2.5+ module questions (relating to intimate life) are encrypted using the AES-256 algorithm and are not accessible to the Administration in plaintext.
3.3.5. By completing questionnaires containing questions about sexual life, sexual orientation, religious beliefs, and other data falling within special categories of personal data (Art. 9 GDPR), the User provides explicit consent to the processing of such data. The legal basis is Art. 9(2)(a) GDPR — explicit consent of the data subject. The User has the right to withdraw consent at any time; however, withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
3.4. Account Management
3.4.1. The User has the right at any time to edit information in their profile, change photographs, and update responses to questionnaires and surveys.
3.4.2. The User has the right to change the password for their Account in the profile settings. In the event of password loss, the User may use the password recovery procedure.
3.4.3. The Administration reserves the right to block or restrict access to the User's Account in the event of a violation of this Agreement, receipt of substantiated complaints from other Users, detection of suspicious activity, or at the request of authorized government bodies. Upon blocking, the User is notified of the reasons and has the right to appeal the decision.
3.5. Account Deletion
3.5.1. The User has the right to delete their Account at any time through the profile settings. Account deletion is irreversible.
3.5.2. Upon deletion of the Account:
• the User's personal data is deleted or anonymized within 30 (thirty) days in accordance with Art. 17 of GDPR (right to erasure);
• photographs and verification selfies are deleted;
• message history is deleted;
• unused AI² tokens on the User's balance are forfeited and are not subject to refund;
• the active subscription is terminated without refund for the unused period, except as provided by Directive 2011/83/EU;
• test results and questionnaire responses are deleted.
3.5.3. The Administration reserves the right to retain anonymized statistical data for the purpose of improving the Platform's algorithms (legal basis — Art. 6(1)(f) GDPR, legitimate interest), provided that the User cannot be identified from such data.
3.5.4. The Administration reserves the right to retain data necessary for the performance of legal obligations (Art. 6(1)(c) GDPR) — accounting records, tax legislation — for the periods established by applicable legislation.
3.5.5. Prior to deleting the Account, the User has the right to exercise the right to data portability (Art. 20 GDPR) and request the export of their personal data in a machine-readable format.
3.6. Chat and Messaging
3.6.1. Upon forming a match, Users gain the ability to exchange text messages through the Service's built-in chat.
3.6.2. The chat operates in real time using SSE (Server-Sent Events) technology. Messages are delivered instantly when an active internet connection is available.
3.6.3. The User receives notifications about new messages via push notifications (subject to consent), as well as in the form of notifications within the Service.
3.6.4. The Administration does not conduct systematic monitoring of the content of private messages; however, it reserves the right to review the content of correspondence in the event of a complaint from another User or where there are grounds to suspect a violation of this Agreement or applicable legislation.
3.6.5. The User has the right to block another User, thereby terminating the ability to receive messages from them.
3.7. PWA and Push Notifications
3.7.1. The Service is implemented as a progressive web application (PWA) that can be installed on the User's device for convenient access.
3.7.2. Upon installing the PWA, the User is invited to grant permission for the sending of push notifications. Consent to push notifications is voluntary (opt-in) in accordance with Directive 2002/58/EC.
3.7.3. Push notifications are used for:
• notifications about new messages and matches;
• notifications about likes and superlikes;
• informational notifications from the Service;
• promotional notifications (only with separate explicit consent).
3.7.4. The User has the right at any time to withdraw consent to push notifications through the browser or operating system settings.
3.8. Photo Upload
3.8.1. The User is required to upload at least one photograph to complete registration. It is recommended to upload several photographs for better profile representation.
3.8.2. Photographs must comply with the following requirements:
• the User must be clearly visible in the photograph;
• photographs must not contain images of third parties (without their consent);
• photographs must not contain explicitly sexual or pornographic content;
• photographs must not contain logos, advertising, or contact information;
• the use of AI-generated photographs (deepfakes) is prohibited.
3.8.3. The Platform performs automatic EXIF analysis of uploaded photographs to assess their authenticity. The following metadata is analyzed: device model, date of capture, GPS coordinates (if available). The legal basis is the legitimate interest of the Operator (Art. 6(1)(f) GDPR) in ensuring the safety and authenticity of profiles.
3.8.4. The Administration reserves the right to remove photographs that do not comply with the requirements, with notification to the User of the reasons for removal.
4. END-USER LICENSE AGREEMENT (EULA)
4.1. Grant of License
4.1.1. The Operator grants the User a non-exclusive, non-transferable, revocable license to use the Service (including the website, mobile application, and PWA) in accordance with the terms of this Agreement.
4.1.2. The license is granted for the entire term of the Agreement and extends to all Service features available to the User in accordance with their subscription level.
4.1.3. The license is granted exclusively for personal, non-commercial use.
4.2. License Restrictions
4.2.1. The User shall not:
• copy, modify, decompile, disassemble, or reverse engineer the Service software;
• create derivative works based on the Service;
• transfer, sublicense, lease, or otherwise provide access to the Service to third parties;
• use the Service to create a competing product or service;
• extract or reutilize substantial parts of the Service databases (in accordance with Directive 96/9/EC on the legal protection of databases);
• use automated means (bots, scripts, crawlers) to access the Service, extract data, or interact with the Service;
• circumvent or attempt to circumvent technical protection measures of the Service;
• exploit vulnerabilities of the Service.
4.3. AI Services
4.3.1. Within the scope of the granted license, the User has access to the Platform's AI services, including:
• AI Advisor (chat format) — personalized consultations based on profile data;
• analytical reports (action cards) — in-depth compatibility analysis, recommendations for relationship development;
• automatic compatibility calculation across 12 dimensions.
4.3.2. AI services are based on large language model (LLM) technologies and do not replace professional psychological assistance. The results of AI services are informational and advisory in nature.
4.3.3. The User acknowledges and agrees that AI services may generate inaccurate, incomplete, or erroneous results. The Operator shall not be liable for decisions made by the User based on the results of AI services.
4.3.4. The use of AI services is limited in accordance with the User's pricing plan (for details, see Section 5).
4.3.5. In accordance with Regulation (EU) 2024/1689 (EU AI Act), the Platform's AI services are used exclusively for providing recommendations and informational services. AI services do not make decisions that produce legal effects for the User.
4.4. Updates
4.4.1. The Operator reserves the right to update the Service software, including bug fixes, addition of new features, interface changes, and algorithm improvements.
4.4.2. Service updates may include changes to compatibility calculation algorithms, AI Advisor models, and psychological test parameters. Such updates are aimed at improving Service quality and do not require separate User consent.
5. PAID SERVICES
5.1. General Provisions
5.1.1. The Service provides both free and paid services. Payment for paid services is made in AI² tokens — the Platform's internal unit of account.
5.1.2. The AI² Token is not electronic money, cryptocurrency, a security, or any other financial instrument. The AI² Token is a conventional unit for accounting the volume of paid services.
5.1.3. The conversion rate of AI² tokens to EUR and USD is set by the Operator and published on the Website. The Operator reserves the right to change the conversion rate with prior notification to Users at least 14 (fourteen) days in advance.
5.2. Methods of Topping Up the AI² Token Balance
5.2.1. The User may top up the AI² token balance through the following methods:
• Fiat payments: bank cards (Visa, Mastercard) through certified payment gateways. Payment is made in EUR or USD with conversion to AI² tokens at the current rate.
• Digital activation codes (cards and flyers): alphanumeric codes purchased from authorized partners or received as part of promotional campaigns.
• Other methods: may be added by the Operator and indicated on the Website.
5.2.2. Topping up the balance is irrevocable. After AI² tokens are credited to the User's balance, no monetary refund shall be issued, except in cases provided by applicable consumer protection legislation.
5.2.3. In accordance with Directive 2011/83/EU on consumer rights, the User has the right to withdraw from the contract for the provision of digital content within 14 (fourteen) days from the date of purchase (right of withdrawal), provided that the provision of services has not yet commenced. By commencing the use of paid services, the User acknowledges being aware of the loss of the right of withdrawal.
5.3. Subscription Levels
5.3.1. The Service provides four subscription levels: Free (basic feature set); Plus — 3.9 AI² per month; Premium — 9.9 AI² per month; VIP — 19.9 AI² per month. The current feature set of each level and the prices of individual paid services are published on the Website (the Pricing section and the Subscription page of the user account) and may be changed in accordance with clause 5.3.4 of this Agreement.
5.3.2. Subscription prices are stated per calendar month in AI² tokens. The equivalent in EUR/USD is calculated at the current conversion rate published on the Website. Subscriptions are renewed automatically unless the User cancels before the billing date.
5.3.3. Upon cancellation of a subscription, the User retains access to paid features until the end of the current paid period.
5.3.4. The Operator reserves the right to change subscription prices and the set of included features with prior notice of at least 14 (fourteen) days. Price changes do not affect the current paid period.
5.4. Paid AI Services
5.4.1. Individual AI services (analytical reports, compatibility checks and other paid features) are paid for from the AI² token balance at the prices published on the Website at the moment the service is ordered.
5.4.2. If a report on a given pair/topic has been generated on the current day, a repeat request is provided free of charge (from cache).
5.4.3. In the event of a technical error during report generation (Mars service unavailability), debited funds are automatically refunded to the User's balance.
5.5. Refunds and Right of Withdrawal
5.5.1. AI² tokens credited to the User's balance are non-refundable, except in the following cases:
• technical malfunctions of the Platform, confirmed by the Administration;
• double billing due to a Platform fault;
• exercise of the right of withdrawal in accordance with clause 5.2.3;
• other cases provided by applicable consumer protection legislation.
5.5.2. Monetary refunds (where applicable) are issued using the same payment method used for the original payment, within 14 (fourteen) days from the date of approval of the refund request.
5.5.3. To submit a refund request, the User must contact the following email address: support@ai2.dating, specifying the reason for the refund and the transaction details.
5.5.4. Consumers from EU countries may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
6. RULES OF USE
6.1. General Rules
6.1.1. The User undertakes to:
• use the Service in good faith and in accordance with its intended purpose;
• provide accurate information about themselves;
• comply with applicable legislation;
• respect the rights and dignity of other Users;
• refrain from posting content that infringes upon the rights of third parties;
• refrain from using the Service for purposes contrary to this Agreement;
• refrain from discrimination on the grounds of sex, race, nationality, religion, sexual orientation, gender identity, disability, or other protected characteristics.
6.2. Prohibited Content
6.2.1. When using the Service, the posting, transmission, or distribution of the following is prohibited:
• materials containing pornography, including child sexual abuse material (CSAM);
• materials promoting violence, cruelty, terrorism, or extremism;
• materials inciting hatred or hostility on the grounds of race, nationality, sex, religion, sexual orientation, gender identity, disability, or other protected characteristics (hate speech);
• knowingly false information (disinformation), defamation, insults;
• spam, advertising of goods and services without the Administration's approval;
• malicious software;
• personal data of third parties without their consent;
• content infringing upon copyright and other intellectual property rights;
• materials promoting the use of narcotic substances;
• materials encouraging self-harm or suicide;
• content violating the provisions of Regulation (EU) 2022/2065 (DSA) on illegal content.
6.3. Prohibited Actions
6.3.1. When using the Service, the following is prohibited:
• creating fake profiles, including the use of AI-generated photographs;
• using photographs of other persons without their consent;
• extorting money, gifts, or other material valuables from other Users;
• engaging in fraudulent activity;
• stalking, intimidating, or threatening other Users;
• persistently contacting Users who have expressed a desire not to communicate;
• collecting personal data of other Users;
• using the Service to promote commercial services;
• attempting unauthorized access to other Users' Accounts;
• transferring one's Account to third parties;
• using tools to circumvent the technical limitations of the Service.
6.4. Rules for Using AI Services
6.4.1. When using the AI Advisor and other AI services of the Platform, the User undertakes to:
• refrain from attempting to manipulate the AI Advisor to obtain inadequate, harmful, or illegal recommendations;
• refrain from using the AI Advisor to generate content that violates applicable legislation;
• refrain from attempting to extract system prompts, model parameters, or other confidential information about AI services (prompt injection);
• refrain from using the AI Advisor to create profiles for fraudulent purposes;
• acknowledge that AI Advisor recommendations do not replace professional assistance from specialists (psychologists, physicians, lawyers).
6.4.2. The Administration reserves the right to restrict access to AI services for Users who violate the rules of use, with prior notification of the reasons for the restriction.
6.5. Moderation
6.5.1. The Administration moderates User content to ensure compliance with these Rules in accordance with the requirements of Regulation (EU) 2022/2065 (DSA). Moderation may be carried out both manually and through automated means.
6.5.2. The Administration reserves the right to:
• remove content that violates these Rules, with notification to the User of the reasons for removal;
• restrict Account functionality;
• temporarily or permanently block the Account, with specification of the reasons.
6.5.3. A moderation decision may be appealed by the User by contacting the support service at: support@ai2.dating. The period for review of the appeal is 15 (fifteen) business days.
6.5.4. In accordance with the DSA, the User has the right to apply to a certified out-of-court dispute settlement body if dissatisfied with the outcome of the internal appeal procedure.
6.6. Complaints
6.6.1. The User has the right to file a complaint against another User or against content that violates these Rules, using the built-in complaint mechanism or by email at: support@ai2.dating.
6.6.2. The Administration reviews complaints within a reasonable timeframe (typically within 5 business days) and informs the complainant of the review results.
7. INTELLECTUAL PROPERTY
7.1. All exclusive rights to the Service, including but not limited to:
• source code (server-side and client-side);
• design, logos, graphic elements;
• texts of questionnaire, test, and survey questions;
• compatibility calculation algorithms (Scoring Engine);
• AI service models and algorithms (Mars LLM Service);
• compatibility matrices (Attachment 4×4, Love Languages 5×5, MBTI 16×16, Fisher 4×4);
• compatibility dimension weight coefficients;
• databases (structure and content);
• trademarks AI² and AI² Dating;
belong to the Operator or are used on the basis of corresponding license agreements. Rights are protected in accordance with Directive 2001/29/EC (on the harmonization of certain aspects of copyright in the information society) and Directive 96/9/EC (on the legal protection of databases).
7.2. The User does not acquire any intellectual property rights to the Service or its components, except for the right to use the Service within the scope of the granted license (Section 4).
7.3. By posting content in the Service (photographs, text descriptions), the User grants the Operator a non-exclusive, royalty-free, worldwide license to use such content for the purpose of providing the Service, including displaying the content to other Users, technical processing, and storage.
7.4. The said license terminates upon deletion of the content by the User or deletion of the Account, except in cases where the content was copied or saved by other Users prior to deletion, as well as except for anonymized statistical data.
7.5. The User warrants that the content posted by them does not infringe upon the intellectual property rights of third parties. In the event of claims by third parties in connection with the use of the User's content, the User undertakes to independently settle such claims and to indemnify the Operator for all losses incurred.
7.6. Reverse engineering of compatibility algorithms, AI models, scoring systems, and other Platform technologies is prohibited and may result in civil liability in accordance with applicable legislation.
8. AI SERVICES AND RECOMMENDER TECHNOLOGIES
8.1. Description of Recommender Technologies
8.1.1. In accordance with the principles of transparency established by GDPR and Regulation (EU) 2022/2065 (DSA), the Operator informs Users about the recommender technologies employed.
8.1.2. The Service uses the following recommender technologies:
a) Compatibility System (12 dimensions):
• collects data from the User's questionnaires (L1, L2, L2.5, L2.5+), MBTI typing results, and the Fisher test;
• calculates compatibility indicators across 12 dimensions with individual weight coefficients;
• generates a ranked list of recommended Users (the "Discover" section);
• applies hard filters: where values compatibility (VAL) is below 40%, the pair is not displayed; where relationship goals are incompatible, the pair is hidden.
b) AI Advisor:
• uses profile data, test results, and compatibility indicators to generate personalized consultations;
• chat format: processing requests in real time;
• analytical reports: in-depth analysis with recommendations.
c) Interface Personalization:
• the order in which profiles are displayed is determined by compatibility indicators, User activity, and profile recency.
8.1.3. Recommender technologies use the following categories of data:
• profile data (age, sex/gender identity, location, interests);
• questionnaire and test responses;
• behavioral data (swipes, likes, profile viewing time);
• MBTI typing and Fisher test results;
• history of interaction with the AI Advisor.
8.1.4. In accordance with Art. 38 of the DSA, the User has the right to opt out of the use of recommender systems based on profiling. Opting out of recommender technologies may significantly reduce the quality of compatible User matching. The User may choose a non-personalized profile display option (chronological order).
8.2. Automated Decision-Making and Profiling
8.2.1. In accordance with Art. 22 of GDPR, the Operator informs the User of the following types of automated data processing, including profiling:
• calculation of compatibility indicators based on questionnaire and test responses;
• filtering and ranking of profiles in the "Discover" section;
• generation of AI Advisor recommendations;
• profile safety assessment (hidden from the User);
• face verification (automatic comparison of photographs).
8.2.2. Automated decision-making is not used to make decisions that produce legal effects for the User or similarly significantly affect them. Decisions to block an Account are made by the Administration with human involvement.
8.2.3. The User has the right, in accordance with Art. 22(3) of GDPR, to:
• contest the results of automated processing;
• request human involvement in the decision-making process;
• express their point of view.
8.3. Safety Assessment (Platform Assessment)
8.3.1. The Platform carries out an automated safety assessment of User profiles based on:
• analysis of questionnaire response consistency (detection of contradictions);
• analysis of behavioral patterns;
• assessment of the consistency of provided information.
8.3.2. Safety assessment results are not available to Users and are used exclusively for internal Platform purposes (community safety). The legal basis is Art. 6(1)(f) GDPR — the legitimate interest of the Operator in ensuring User safety.
8.3.3. The User has the right to contact the support service for clarification in the event of restricted access to Service features.
8.4. Data Protection Impact Assessment (DPIA)
8.4.1. The Operator conducts a Data Protection Impact Assessment in accordance with Art. 35 of GDPR for the following processing operations:
• face verification (processing of biometric data);
• compatibility system (profiling);
• processing of special categories of personal data (data concerning sex life and orientation).
9. PROCESSING OF PERSONAL DATA AND DATA SUBJECT RIGHTS
9.1. Data Controller
9.1.1. The Data Controller is the Operator: AI² Dating Platform, support@ai2.dating.
9.1.2. The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy published on the Website.
9.2. Legal Bases for Processing
9.2.1. The processing of personal data is carried out on the following legal bases (Art. 6 GDPR):
• Performance of a contract (Art. 6(1)(b)): processing of data necessary for the provision of the Service (profile data, communication data, transaction data).
• Consent (Art. 6(1)(a)): processing of data for marketing communications, analytics using cookies, push notifications.
• Explicit consent (Art. 9(2)(a)): processing of special categories of data (data concerning sex life, sexual orientation, religious beliefs, biometric data).
• Legitimate interest (Art. 6(1)(f)): ensuring Service security, fraud prevention, algorithm improvement based on anonymized data.
• Legal obligations (Art. 6(1)(c)): storage of accounting documentation, responses to government authority requests.
9.3. Categories of Processed Data
9.3.1. The Service processes the following categories of personal data:
• basic data: name, date of birth, sex/gender identity, email address;
• profile data: photographs, city of residence, education, occupation, interests;
• special categories: data concerning sex life and orientation, religious beliefs (from questionnaires);
• biometric data: facial photographs during verification;
• behavioral data: swipes, likes, viewing time, interaction history;
• technical data: IP address, device data, cookie data;
• communication data: chat messages, support request history;
• transaction data: top-up history, subscriptions, purchases.
9.3.2. Responses to L2.5 and L2.5+ module questions relating to intimate life are encrypted using the AES-256 algorithm and are not stored in plaintext.
9.4. Data Subject Rights
9.4.1. In accordance with GDPR, the User has the following rights:
a) Right of access (Art. 15 GDPR):
The User has the right to obtain confirmation of the processing of their personal data and a copy of the data being processed.
b) Right to rectification (Art. 16 GDPR):
The User has the right to request the rectification of inaccurate personal data.
c) Right to erasure / right to be forgotten (Art. 17 GDPR):
The User has the right to request the deletion of their personal data where grounds provided by GDPR exist.
d) Right to restriction of processing (Art. 18 GDPR):
The User has the right to request the restriction of the processing of their personal data.
e) Right to data portability (Art. 20 GDPR):
The User has the right to receive their personal data in a structured, commonly used, and machine-readable format, as well as to transmit it to another controller.
f) Right to object (Art. 21 GDPR):
The User has the right to object to the processing of their personal data carried out on the basis of legitimate interest (Art. 6(1)(f)), including profiling.
g) Right not to be subject to automated decision-making (Art. 22 GDPR):
The User has the right not to be subject to a decision based solely on automated processing, including profiling, producing legal effects.
h) Right to withdraw consent:
The User has the right to withdraw their consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
9.4.2. To exercise their rights, the User may contact: support@ai2.dating. Response time — 30 (thirty) days from receipt of the request.
9.4.3. The User has the right to lodge a complaint with a supervisory authority for data protection (Data Protection Authority) at their place of residence, place of work, or place of the alleged infringement.
9.5. International Data Transfers
9.5.1. Users' personal data may be transferred outside the European Economic Area (EEA) for the purposes of ensuring the functioning of the Service (including for the operation of AI services and data storage).
9.5.2. International data transfers are carried out in compliance with the requirements of Chapter V of GDPR (Art. 44-49), including on the basis of:
• adequacy decisions (Art. 45 GDPR);
• Standard Contractual Clauses approved by the European Commission (Art. 46(2)(c) GDPR);
• other applicable safeguards.
9.6. Data Retention Periods
9.6.1. Personal data is retained for the duration of the Account and 30 (thirty) days after its deletion (to complete the deletion procedure).
9.6.2. Accounting data is retained in accordance with the requirements of applicable tax legislation (typically 5-7 years).
9.6.3. Anonymized statistical data may be retained indefinitely.
9.7. Processing Details
9.7.1. Detailed conditions for the processing of personal data, the list of data processors, and the description of technical and organizational data protection measures are set out in the Privacy Policy.
10. LIABILITY OF THE PARTIES
10.1. User Liability
10.1.1. The User bears full responsibility for:
• the accuracy of the information provided;
• content posted within the Service;
• compliance with the terms of this Agreement;
• actions taken using their Account;
• consequences of communication with other Users, including offline meetings.
10.1.2. In the event of a violation by the User of the terms of this Agreement, the Administration reserves the right to:
• issue a warning specifying the violation;
• restrict access to individual features;
• temporarily block the Account (for a period of up to 30 days);
• permanently block the Account without the possibility of restoration;
• refer the matter to law enforcement authorities (in the event of a violation of the law).
10.1.3. Upon permanent blocking of the Account, unused AI² tokens and active subscriptions are forfeited without refund, except in cases provided by applicable consumer protection legislation.
10.2. Operator Liability
10.2.1. The Operator undertakes to:
• ensure the functioning of the Service with a reasonable level of availability;
• implement appropriate technical and organizational measures to protect Users' personal data in accordance with Art. 32 of GDPR;
• ensure the operability of payment services;
• review User inquiries within the established timeframes;
• notify Users of personal data breaches in accordance with Art. 34 of GDPR.
10.2.2. The Operator shall NOT be liable for:
• the content and accuracy of information provided by Users;
• actions of Users, including fraud, deception, threats;
• outcomes of dating and meetings arranged through the Service;
• the accuracy of compatibility calculations and AI Advisor recommendations;
• temporary unavailability of the Service due to reasons beyond the Operator's control;
• the quality of the User's internet connection;
• the actions and policies of third-party services.
10.2.3. To the extent permitted by applicable legislation, the aggregate liability of the Operator to the User is limited to the amount paid by the User for the use of the Service during the preceding 12 (twelve) months. This limitation shall not apply to cases of intent or gross negligence on the part of the Operator, or to cases involving harm to life and health.
10.3. Force Majeure
10.3.1. The Parties shall be released from liability for the non-performance or improper performance of obligations under this Agreement if such non-performance was the result of circumstances of force majeure: natural disasters, military actions, epidemics, pandemics, changes in legislation, actions or inaction of government authorities, disruptions to telecommunications and power supply networks.
11. PROMOTIONAL MESSAGES
11.1. Promotional and marketing messages are sent to the User only with their prior explicit consent (opt-in) in accordance with Directive 2002/58/EC (ePrivacy Directive) and Art. 7 of GDPR.
11.2. Types of promotional messages:
• push notifications (Web Push and mobile notifications);
• email messages;
• in-app notifications.
11.3. Service informational messages (notifications about new messages, matches, security updates) are an integral part of the provision of the Service (legal basis — performance of a contract) and do not constitute promotional messages.
11.4. The User has the right at any time to withdraw their consent to receiving promotional messages by:
• disabling push notifications in the browser or device settings;
• unsubscribing from email mailings via the link in the email;
• contacting the support service at: support@ai2.dating.
11.5. The Service does not transfer Users' contact data to third parties for the purposes of promotional mailings without the User's separate explicit consent.
12. AMENDMENT AND TERMINATION OF THE AGREEMENT
12.1. Amendment of the Agreement
12.1.1. The Operator reserves the right to amend this Agreement. Amendments shall take effect 30 (thirty) days after notification of Users, unless a different period is specified in the amendment itself.
12.1.2. The Operator notifies Users of all amendments to the Agreement by:
• posting a notice on the Website and in the Application;
• sending a notification by email;
• sending a push notification (subject to consent).
12.1.3. Material amendments include those affecting:
• the conditions of personal data processing;
• the cost of paid services;
• the liability of the parties;
• the dispute resolution procedure;
• the rights of data subjects.
12.1.4. If the User does not agree with the amendments, they have the right to terminate the Agreement and delete the Account before the amendments take effect. Continued use of the Service after the amendments take effect constitutes agreement with the new version of the Agreement.
12.2. Termination of the Agreement
12.2.1. The User has the right to terminate this Agreement at any time by deleting their Account through the profile settings.
12.2.2. The Operator has the right to terminate this Agreement by blocking the User's Account in the following cases:
• violation by the User of the terms of this Agreement;
• receipt of substantiated complaints from other Users;
• detection of fraudulent or illegal activity;
• at the request of authorized government authorities;
• non-use of the Account for more than 24 (twenty-four) consecutive months (after prior notification of 30 days).
12.2.3. Termination of the Agreement does not release the Parties from obligations that arose prior to the moment of termination.
12.2.4. Upon termination of the Agreement at the initiative of the Operator, the User is notified of the reasons for termination and has the right to appeal the decision.
13. DISPUTE RESOLUTION
13.1. All disputes and disagreements arising from or in connection with this Agreement shall be resolved by the Parties through negotiation.
13.2. The User shall send a claim in writing to the email address: support@ai2.dating. The period for reviewing the claim is 30 (thirty) calendar days from receipt.
13.3. The Operator shall send a response to the claim to the User's email address specified during registration.
13.4. Consumers from EU countries may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
13.5. In the event that a dispute cannot be resolved through negotiation or alternative dispute resolution methods, the dispute shall be submitted to the competent court in accordance with applicable legislation. This provision does not restrict the right of the consumer to bring proceedings before the courts of their place of domicile in accordance with Regulation (EU) No 1215/2012 (Brussels I bis).
13.6. The applicable law is determined in accordance with Regulation (EU) No 593/2008 (Rome I). For consumers residing in the EU, the mandatory consumer protection provisions of the consumer's country of residence shall apply.
13.7. The User has the right to lodge a complaint with a supervisory authority for data protection (Data Protection Authority) at their place of residence.
14. FINAL PROVISIONS
14.1. This Agreement shall enter into force upon its acceptance by the User and shall remain in force indefinitely until termination.
14.2. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Agreement. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose and intent of the invalid provision.
14.3. All appendices, policies, and documents referenced in this Agreement (Privacy Policy, Cookie Policy, Community Guidelines, etc.) form an integral part of this Agreement.
14.4. Failure by the Operator to act in the event of a violation of this Agreement by the User shall not constitute a waiver of the Operator's right to assert the corresponding claims at a later date.
14.5. The User confirms that all terms of this Agreement are understood and accepted in full and without reservation.
14.6. Nothing in this Agreement shall limit the rights of consumers granted by the mandatory provisions of applicable legislation. In the event of a conflict between the provisions of the Agreement and mandatory legal provisions, the legal provisions shall prevail.
14.7. All questions, comments, and suggestions regarding this Agreement may be directed by the User to:
• Email: support@ai2.dating
• Website: https://ai2.dating
14.8. This Agreement is drawn up in Russian. In the event of translation into other languages (English, German, French), the Russian-language text shall prevail.
APPENDIX 1. DESCRIPTION OF COMPATIBILITY DIMENSIONS
The AI² Dating compatibility system evaluates pairs across 12 dimensions with the following weight coefficients:
| # | Dimension | Code | Weight | Description |
|---|-----------|------|--------|-------------|
| 1 | Values | VAL | 19% | Life values, priorities, worldview |
| 2 | Attachment | ATT | 15% | Attachment type (4×4 matrix: secure, anxious, avoidant, disorganized) |
| 3 | Conflict Style | CNF | 10% | Conflict behavior style |
| 4 | Love Languages | LOV | 8% | Preferred ways of expressing and receiving love (5×5 matrix) |
| 5 | Interests | INT | 10% | Overlap of hobbies, interests, leisure preferences |
| 6 | Finances | FIN | 7% | Attitude toward money, financial habits, expectations |
| 7 | Daily Rhythm | DAY | 5% | Daily routine, biorhythms (night owl/early bird) |
| 8 | Emotional Intelligence | EQ | 7% | Ability to recognize and manage emotions |
| 9 | Psychology | PSY | 7% | Psychological compatibility (MBTI 16×16, Fisher 4×4) |
| 10 | Physical Compatibility | FIS | 7% | Physical preferences, attitude toward health and fitness |
| 11 | Intellectual Compatibility | INT+ | 3% | Intellectual level, curiosity, desire for growth |
| 12 | Behavior | BHV | 4% | Behavioral patterns, habits, domestic compatibility |
Hard filters:
• VAL < 40% — the pair is not shown in recommendations;
• Incompatible relationship goals (question Q1.29) — the pair is hidden.
APPENDIX 2. SUBSCRIPTION LEVELS (DETAILS)
The current details of subscription levels (the full feature set of each level) and the prices of individual AI services are published on the Website: the Pricing section and the Subscription page of the user account. The prices effective at the moment the service is ordered shall apply. Changes are made in accordance with Section 5 of this Agreement.
APPENDIX 3. LEGAL BASES FOR DATA PROCESSING (GDPR)
| Data Category | Processing Purpose | Legal Basis (GDPR) |
|---------------|-------------------|-------------------|
| Profile data (name, age, sex) | Service provision | Art. 6(1)(b) — performance of a contract |
| Profile photographs | Service provision | Art. 6(1)(b) — performance of a contract |
| L1, L2 questionnaire responses | Compatibility calculation | Art. 6(1)(b) — performance of a contract |
| L2.5, L2.5+ questionnaire responses (intimate) | Compatibility calculation | Art. 9(2)(a) — explicit consent |
| Sexual orientation data | Partner matching | Art. 9(2)(a) — explicit consent |
| Religious beliefs data | Compatibility calculation | Art. 9(2)(a) — explicit consent |
| Biometric data (verification) | Identity verification | Art. 9(2)(a) — explicit consent |
| MBTI/Fisher results | Compatibility calculation | Art. 6(1)(b) — performance of a contract |
| Chat messages | Messaging | Art. 6(1)(b) — performance of a contract |
| Behavioral data (swipes, likes) | Recommendation personalization | Art. 6(1)(f) — legitimate interest |
| EXIF photograph data | Platform security | Art. 6(1)(f) — legitimate interest |
| Safety assessment (Platform Assessment) | Community safety | Art. 6(1)(f) — legitimate interest |
| Transaction data | Accounting, refunds | Art. 6(1)(c) — legal obligation |
| Email for marketing | Promotional mailings | Art. 6(1)(a) — consent |
| Cookies (analytical) | Usage analytics | Art. 6(1)(a) — consent |
| Cookies (functional) | Service operation | Art. 6(1)(f) — legitimate interest |
APPENDIX 4. PROCEDURE FOR HANDLING COMPLAINTS AND INQUIRIES
Types of Inquiries
1. Technical support — questions about Service operation, technical malfunctions, payment issues.
2. Complaint against a User — report of a rule violation by another User.
3. Content complaint — report of illegal content (in accordance with DSA).
4. Personal data inquiry (GDPR request) — exercise of data subject rights.
5. Claim — pre-trial dispute resolution.
6. Moderation appeal — appeal against a blocking/content removal decision.
Review Periods
| Type of Inquiry | Review Period |
|----------------|---------------|
| Technical support | 1-5 business days |
| Complaint against a User | 5 business days |
| Content complaint (DSA) | 5 business days |
| GDPR request | 30 days (Art. 12(3) GDPR) |
| Claim | 30 calendar days |
| Moderation appeal | 15 business days |
Contact Details
• Email: support@ai2.dating
• Website: https://ai2.dating
• ODR platform: https://ec.europa.eu/consumers/odr
APPENDIX 5. LIST OF APPLICABLE REGULATORY ACTS
1. Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR)
2. Directive 2002/58/EC — Directive on Privacy and Electronic Communications (ePrivacy)
3. Directive 2011/83/EU — Consumer Rights Directive
4. Directive 2000/31/EC — Directive on Electronic Commerce
5. Regulation (EU) 2022/2065 — Digital Services Act (DSA)
6. Regulation (EU) 2024/1689 — Artificial Intelligence Act (EU AI Act)
7. Directive 2001/29/EC — Directive on the Harmonization of Certain Aspects of Copyright in the Information Society
8. Directive 96/9/EC — Directive on the Legal Protection of Databases
9. Regulation (EU) No 1215/2012 — Brussels I bis (Jurisdiction)
10. Regulation (EU) No 593/2008 — Rome I (Applicable Law)
Date of publication: March 23, 2026
Operator:
Private Company "New Reality"
BIN: 220440900016
Legal address: Republic of Kazakhstan, Astana, Zhenis Avenue, building 1, office 29
Email: support@ai2dating.kz
Phone: +7 (747) 029-43-05
Email: support@ai2.dating
Website: https://ai2.dating